Self Service Reset Password Managment
Solution for Windows 2003 & 2008 Active Directory

An estimated 25% of calls to IT help desks involve simple password-related issues. And as every network administrator knows, lost or forgotten passwords add up to a substantial amount of downtime for both the customer and IT personnel. Employee’s waste time locked out of their accounts while administrators and help-desk personnel expend valuable resources creating new passwords. The answer to this situation is simple – Self Service Reset Password Management solution (SSRPM).

With SSRPM, users reset their own passwords by answering a series of simple, customizable challenge questions. For the individual user, SSRPM provides a simple, secure and easy-to-use interface. At the same time, our SSRPM suite leaves administrators in full control of the process, from determining validation questions to specifying how many questions must be correctly answered. By offering self service options to the end user, SSRPM helps take IT out of the loop and substantially reduces password-related calls and issues.

Key Features

• Self Service Operation: Users reset passwords and recover accounts on their own.
• Password Reset Anywhere: Recover passwords from any login dialog. SSRPM adds a “Recover Your Password” button to any organization’s login dialog or Web portal.
• 24/7 Availability: Unlike most help desks, users have access 24 hours a day, every day, including weekends and holidays. 
• Password Policy Enforcement: Administrators maintain full control over password policy.
• Custom Challenge Questions: Set any question you like, from pet names to place of birth.
• Secure Interface: Users are authenticated through a series of challenge and response questions. Administrators set the number of failed attempts before users are locked out.
• Multi-platform Support: SSRPM operates with Windows, Unix, Mainframe, Novell, Lotus Notes, AS/400, Citrix and Web applications such as OWA and NFuse.
• Clean, Customizable Design: Our administrator console puts all pertinent info at your fingertips. Detailed configuration, GUI appearance, reporting functions and Web presence can be customized to meet your organization’s individual needs. 

Immediate ROI

• Reduce End-user Downtime: Eliminate 90% of forgotten password requests
• Lower Support Calls and Costs: SSRPM is proven to reduce help-desk calls by 30%
• Increase Service Levels: Triple your support coverage without increasing overhead
• Lower End-user Frustration: Retrieve accounts faster and without calling the help desk
• Increase Productivity: Self-service password resets from anywhere, anytime
• Faster Auditing: Driven by a SQL backend, SSRPM generates complex reports with minimal effort – perfect for any organization dealing with SOX, HIPAA, SEC and GLBA requirements.
• Easy Compliance: SSRPM tracks and reports on all user password changes, and guarantees password policy enforcement.
• Better Security: User-defined challenge questions verify the user’s identity and eliminate the risk of fraudulent password reset requests.
• Out-of-the-box Solution: Conduct a system-wide SSRPM installation in less than two hours

In short, SSRPM represents a simple, effective solution for every industry and one that can help your organization operate more efficiently. But why take our word for it?

Download today or call 1-888-770-4242 for additional information.