Software Solutions

Industry – Education

Learning institutions from primary schools to universities have moved to centralized networking platforms to help teachers, students and staff work more efficiently. As these networks become more robust, the ability to quickly create and manage user accounts has become increasingly cumbersome and time consuming. Provisioning accounts in multiple systems and platforms while following strict business rules is a growing challenge for help-desk operators, technicians and network administrators. To address these concerns, Advanced Toolware has created a suite of products that will help your organization take control of the network environment for a more efficient and streamlined operation.   

School administrators are forever creating and deleting user accounts in Active Directory or other directory systems, a situation that is both costly and time consuming. Our User Management Resource Administrator (UMRA) solves these problems and more by providing a fully automated user-lifecycle solution. UMRA saves time by letting you securely and rapidly  make bulk changes to the Active Directory by referencing CSV files or integrating with student information or human resource systems. Data from multiple systems is synchronized to AD which virtually eliminates the potential for user duplication and repetition of tasks. Moreover,  UMRA manages the user lifecycle throughout your organization; re-provisioned or de-provisioned accounts from one database are automatically updated throughout the enterprise. Each operation is monitored and logged for auditing and compliance purposes. 

 To further ease the strain on your staff, our Self Service Reset Password Management solution (SSRPM) puts users in control of lost or forgotten passwords, not IT. With SSRPM, users answer a series of challenge questions which allows them to reset their own passwords. IT sets the number and type of questions, and users take it from there. SSRPM is proven to reduce help-desk calls by 30% and, unlike most tech-support lines, it’s available 24/7 – even during holiday breaks!

Advanced Toolware’s solutions benefit students and support staff alike. With our Enterprise SSO Manager (ESSOM), all users on the network benefit from a single user name and password for all applications and logins. ESSOM means no more scraps of paper with multiple username/password combinations and no more sticky notes taped to monitors. For individual users, ESSOM means less frustration over lost or forgotten passwords. For your staff, ESSOM means fewer help-desk calls and more time for IT to focus on other matters.

See below for more information on how Advanced Toolware solutions can help streamline your educational institution, or contact your account representative today.

• User Management Resource Administrator
• Enterprise SSO Manager
• Self Service Reset Password Management